2026 LINE-UP
Paula Sussex CBE
Ombudsman and Chair, Public Service Ombudsman
ADHD & Commissioning
Questions are now closed for this session23 were askedSee the questions What can complaints tell us about the state of ADHD and autism services? In this session, Paula Sussex will share findings from the Ombudsman’s recent work exploring the barriers people face in accessing timely, high-quality diagnoses, care and support. She will discuss the role of commissioning, accountability and learning in creating services that are consistently more responsive and person-centred.
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Questions for Paula Sussex CBE
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About Paula Sussex CBE
Paula became the Public Service Ombudsman for England in August 2025. She is a graduate of the London Business School and a trained barrister. She joined the Public Service Ombudsman from the financial technology firm OneID where she has been CEO since 2023. Previously, she was CEO at the Student Loans Company from 2018 to 2022, and the Charity Commission, from 2014 to 2017. She has extensive leadership experience, particularly in delivering major transformation and change programmes and services in the public, private and voluntary sectors. She was awarded a CBE in 2022 for services to higher education.
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